Terms & Conditions
Please read these terms and conditions carefully before using our services. By using our services, you agree to be bound by these terms.
Last updated: December 2024
These Terms and Conditions ("Terms") govern your use of Fast Track Movers' services and website. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.
Fast Track Movers provides moving, logistics, and transportation services including:
- Residential and commercial moving services
- Freight and cargo transportation
- Storage solutions
- Logistics and supply chain management
- Specialty moving services
All services are subject to availability and may be modified or discontinued at our discretion.
Free Quotes
We provide free, no-obligation quotes based on the information you provide. Final pricing may vary based on actual conditions and services required.
Booking Confirmation
A booking is confirmed only when you receive written confirmation from us. Verbal agreements are not binding until confirmed in writing.
Cancellation Policy
Cancellations must be made at least 48 hours before the scheduled move date to avoid cancellation fees. Same-day cancellations may incur full charges.
Payment Methods
We accept cash, credit cards, and bank transfers. Payment is due upon completion of services unless other arrangements have been made in advance.
Deposits
A deposit may be required for certain services or large moves. Deposits are non-refundable unless cancellation is made within the specified timeframe.
Late Payment
Late payments may incur additional fees. We reserve the right to suspend services for accounts with outstanding balances.
Basic Coverage
All moves include basic liability coverage as required by law. This coverage may not fully compensate for the value of your belongings.
Full Value Protection
We offer additional full-value protection options for an additional fee. This provides replacement value coverage for damaged or lost items.
Limitation of Liability
Our liability is limited to the terms of our insurance coverage and applicable law. We are not liable for consequential or indirect damages.
As our customer, you are responsible for:
- Providing accurate information about your move
- Ensuring safe access to pickup and delivery locations
- Being present during the move or designating an authorized representative
- Securing valuable items and important documents
- Complying with all applicable laws and regulations
- Paying all fees and charges as agreed
The following items are prohibited and will not be transported:
- Hazardous materials (flammable, explosive, toxic substances)
- Perishable food items
- Live plants and animals
- Cash, jewelry, and valuable documents
- Illegal items or contraband
- Items that could damage other belongings
We reserve the right to refuse to transport any item we deem unsafe or inappropriate.
We are not liable for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, government actions, labor disputes, or other force majeure events.
Informal Resolution
We encourage customers to contact us directly to resolve any disputes or concerns. Most issues can be resolved through direct communication.
Arbitration
Any disputes that cannot be resolved informally may be subject to binding arbitration in accordance with the rules of the American Arbitration Association.
Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
If you have any questions about these Terms and Conditions, please contact us:
Fast Track Movers
123 Logistics Ave, Suite 100
Dallas, TX 75201